Regina "Gena" Heisner, a nurse at St. Mary's Hospital, was in the right place several weeks ago.
Heisner helped a patient through "a really rough time."
The patient nominated her for a DAISY Award, which she won. It was her second award in less than a year, and Heisner became the first two-time award winner at the hospital. The award has been offered for more than 20 years.
The DAISY Foundation recognizes nurses' care for patients. Family members of J. Patrick Barnes, who at 33 died in 1999 of an auto-immune disease, established the foundation to recognize the profound effect nurses may have on patients — and their families.
Heisner's first award came early last year when she was working on the surgical floor.
As she worked on the floor, Heisner said, she liked to try to stay with patients and their families.
An older woman came in for knee-replacement surgery.
"Honestly, I was just taking care of a patient," she said. "Her daughter was about my age. They had a lot of concerns regarding her surgery, her recovery, what to expect."
Heisner ended up having the family for the two or three days she was in the hospital.
She ended up taking them from admission to the floor and all the way to discharge, she said.
"I took care of them," she said. "Because continuity of care is a big deal. I like getting to know my patients. It's not just about getting to know the patient — it's getting to know the family."
The family nominated Heisner for the award.
A nurse can figure out what the patients want and need and where they need help, Heisner said.
She now works in the hospital recovery room.
The second award came after a young woman who was going through a serious emotional time arrived in the recovery room.
The patient had just lost a baby and was feeling overwhelmed. Heisner just spent time with her.
"I just wanted to take care of her and hug her and love her and make it all better," Heisner said. "Bless her heart."
Both cases, Heisner said, are examples of reasons she wanted to be a nurse.
"You really felt like, 'I'm in the right place today.' You know what I mean?" she said. "That was the kind of experience that you went home and thought, 'I'm really glad to be a nurse today.' You got a chance to help somebody."
Heisner became a nurse to help someone very close to her — her daughter.
When her daughter was 12, she was diagnosed with an auto-immune disorder doctors couldn't control. Doctors didn't think she would make it to 20. And, if she did, she would never have children.
But God has other plans, Heisner said.
She spent time soul-searching and asking God to spare her daughter's life.
"God works in mysterious ways," she said. "When you're sitting at your child's bedside and your daughter's 12, and you're begging, 'God, please don't take my child,' I said I would go and become a nurse and take care of her."
Now 33, the daughter is also a nurse. And she has an 11-year-old son who says he wants to be a nurse.
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March 02, 2020 at 12:18PM
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Gena Heisner honored twice for patient care at St. Mary's Hospital - Jefferson City News Tribune
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